Privacy Policy

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Privacy Policy

Introduction

West Eco Recycling Ireland Ltd, trading as EV CAR & G Charge EV Charging Stations (hereinafter referred to as “the Company”), is firmly committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, disclosure, and protection of personal information that we obtain through your use of the EV CAR mobile application (“the App”).

This Policy is designed to inform you about the types of data we collect, the purposes for which we use such data, the measures we employ to protect your data, and your rights concerning your personal information.

By downloading, accessing, or using the App, you acknowledge and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, you should not use the App.

This Policy applies to all personal data processed by the Company, including data collected through the App, in connection with the services provided to users in the European Economic Area (“EEA”), the United Kingdom, and beyond. This Policy is intended to comply with the General Data Protection Regulation (“GDPR”) (EU) 2016/679, the UK GDPR, and any other relevant data protection legislation.

Definitions

For the purposes of this Policy, the following terms shall have the meanings set forth below:

● “Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
● “Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
● “Data Controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
● “Data Processor” means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the data controller.

1. Data Controller

West Eco Recycling Ireland Ltd, located at 20 Doctor Mannix Road, Salthill, Galway, H91 TYA5, Ireland, is the data controller for the personal data collected through the App. You can contact us at support@evcar.pro or +353 1 5292788.

2. Information We Collect

We collect various types of personal information to provide and improve our services:

2.1 Personal Information

● Full Name: For identification and verification purposes.
● Gender: For demographic analysis and personalized services.
● Contact Details: Including email address and phone number, used for communication and account verification.
● Address and Eircode: For billing, service localization, and support.

2.2 Vehicle Information

● Make, Model, and Registration Number: To identify the vehicle during charging sessions and provide tailored services.

2.3 Location Data

● Usage Tracking: Dates, times, and specific locations of searches and charge point usage to provide accurate service information.

2.4 Usage Data

● Charging Sessions: Includes times of use, duration, energy consumption, idle time, and associated costs for billing and service improvement.

2.5 Payment Information

● Transaction Details: Transaction amounts, currency, timing, billing details, and payment card/account details necessary for processing payments.

2.6 Financial Checks

● Credit Information: Required for conducting financial checks to ensure payment reliability and manage risks.

2.7 Interaction History

● Customer Support: Records of contact history, inquiries, and resolutions.
● Purchase History: Records of past transactions and services used.
● Saved Items: User preferences and saved items within the App.

2.8 Surveys and Promotions

● User Feedback: Responses to surveys, competitions, and promotional activities to understand preferences and improve services.

2.9 Web Application Usage

● Technical Data: IP address, device type, browser information, and accessed pages for troubleshooting, security monitoring, and user experience enhancement.

2.10 Marketing Preferences

● User Choices: We use your personal information to send you updates about our products and services. You can opt-out at any time by:
○ Contacting us at support@evcar.pro
○ Using the ‘unsubscribe’ link in emails
○ Updating your preferences on our website [insert link].

We respect your privacy and only share your information with third parties for marketing with your express consent.

2.11 Employment Details

● Fleet Contracts: Employer’s name and user’s role title for users under fleet contracts to manage corporate accounts and provide tailored services.
 

3. How We Use Your Information

We use personal data to:

3.1 Provide and Improve Services

● Facilitate and manage EV charging services.
● Personalize user experience based on preferences and usage patterns.
● Improve service offerings through data analysis.

3.2 Communicate with Users

● Send notifications about account activities, charging sessions, and updates.
● Respond to inquiries and provide customer support.

3.3 Marketing and Promotions

● Send promotional offers and information about new services or features, subject to user consent.

3.4 Legal and Compliance

● Fulfill legal obligations and respond to legal requests or court orders.

3.5 Fraud Prevention

● Detect and prevent fraud and unauthorized access to the App.

4. How We Collect Your Personal Information

We collect personal information through various methods:

● Directly from you when you interact with us, such as in person, via phone, email, or through our website and apps.
● From third parties, such as credit reference agencies or your employer, with your consent.
● Through automated technologies, such as cookies and similar tracking technologies (see our Cookie Policy).

5. Legal Basis for Processing

We process personal data based on the following legal grounds as defined by the GDPR:

5.1 Consent

Where users have given explicit consent to process their data for specific purposes.

5.2 Contractual Obligations

Processing necessary for the performance of a contract with the user or to take steps before entering into such a contract.

5.3 Legal Obligation

Processing required to comply with legal obligations under the GDPR and other relevant laws.

5.4 Legitimate Interests

Processing necessary for our legitimate interests or those of a third party, provided these interests do not override user rights and interests, as ensured under Article 6(1)(f) of the GDPR.

6. Data Sharing and Disclosure

We may share personal data with third parties in the following circumstances:

6.1 With Consent

Users will be notified before their data is shared and will have the opportunity to opt-out.

6.2 Service Providers

We share data with third-party service providers who help us operate the App and provide related services. These providers are contractually obligated to protect user data.

6.3 Legal Obligations

We may disclose data to comply with court orders, subpoenas, or other legal requirements.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred to the new owner.

6.5 Legitimate Business Interests

We may share aggregated, anonymized data for marketing analysis or other legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

7.1 Encryption

We use encryption to protect data in transit and at rest, in compliance with GDPR Article 32(1)(a).

7.2 Access Controls

Access to personal data is restricted to authorized personnel only, in line with GDPR Article 32(1)(b).

7.3 Security Audits

Regular security assessments and audits to identify and address potential vulnerabilities.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Once data is no longer needed, we securely delete or anonymize it, in accordance with GDPR principles.

9. User Rights

Under the GDPR, users have the following rights regarding their personal data:

9.1 Right to Be Informed

Users have the right to be informed about the collection and use of their personal data.

9.2 Access

Request access to their personal data and receive a copy.

9.3 Rectification

Request correction of inaccurate or incomplete data.

9.4 Erasure

Request deletion of personal data under certain circumstances, in accordance with Article 17 of the GDPR.

9.5 Restriction

Request restriction of processing of their data, as per Article 18 of the GDPR.

9.6 Data Portability

Request transfer of their data to another service provider, in line with Article 20 of the GDPR.

9.7 Objection

Object to processing of their data based on legitimate interests.

9.8 Withdrawal of Consent

Withdraw consent for data processing at any time.

To exercise these rights, users can contact us at support@evcar.pro.

10. International Transfers

We may transfer personal data to countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect user data, in compliance with Chapter V of the GDPR.

11. Cookies and Tracking Technologies

Our App uses cookies and similar technologies to enhance user experience and analyze usage patterns. By using the App, users consent to the use of cookies as described in our Cookie Policy, in accordance with GDPR Article 6(1)(f).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes through the App or via email. Continued use of the App constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

● Email: support@evcar.pro
● Phone: +353 1 5292788
● Address: 20 Doctor Mannix Road, Salthill, Galway, H91 TYA5, Ireland

14. Automated Decision-Making and Profiling

We do not use your personal data for automated decision-making or profiling that has a significant impact on your rights and freedoms, as outlined in GDPR Article 22.

15. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

16. Amendments to this Policy

We reserve the right to amend this Policy at any time to reflect changes in legal, regulatory, or operational requirements. Any changes to this Policy will be promptly communicated to users through the App and/or via email. Continued use of the App following any such changes constitutes your acceptance of the revised Policy. We encourage you to periodically review this Policy to stay informed about how we are protecting your information.

Queries and Complaints

If you have any queries or complaints, please contact us. You also have the right to lodge a complaint with the Irish Data Protection Commission or the UK Information Commissioner’s Office.

● Ireland:
○ Online: Data Protection Commission
○ Postal Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.
● United Kingdom:
○ Office: 028 9099 7734
○ Email: support@evcar.pro
○ Postal Address: Catalyst Innovation Centre, Queen’s Rd, Belfast BT3 9AD
○ Online: ICO Complaint

By using our Website, you agree to these Terms and Conditions and our Privacy Policy.